we1wi Privacy Policy

This Privacy Policy is issued by we1wi ("we", "platform" or "we1wi") to govern how we manage the personal information of users who register, browse and use our online casino services at we1wi.org.

By registering an account or continuing to use the we1wi platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact our support team.

This policy applies to all information collected through the we1wi website, including interactions with customer support, account registration, betting activity and all financial transactions.

During the registration process and continued use of the we1wi platform, we may collect the following categories of information:

• Identity information: full name, date of birth, identification card number (MyKad), full address and nationality.
• Contact information: email address, mobile phone number and account username.
• Financial information: e-wallet account details (Touch 'n Go eWallet, Boost), DuitNow information, online banking details (FPX) and cryptocurrency wallet addresses (USDT, BTC, ETH).
• Technical data: IP address, browser type, operating system, session data and platform activity logs.
• Betting activity data: deposit and withdrawal records, game history and interactions with bonuses including the we1wi welcome bonus.

Personal information collected is used solely for legitimate purposes related to the operation of the we1wi platform, including:

• Processing member account registration and verification.
• Verifying identity to meet Know Your Customer (KYC) procedure requirements under international licensing.
• Processing deposits and withdrawals through designated payment methods.
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English.
• Sending important information related to accounts, promotions and changes to terms of service.
• Preventing fraud, money laundering and other unlawful activities on the we1wi platform.
• Improving platform functionality and security based on usage pattern analysis.

we1wi does not sell or rent your personal data to any external party. However, in certain situations, we may share your personal information with the following parties:

• Payment service providers: to securely process your deposit and withdrawal transactions.
• Game software providers: to the extent necessary to ensure game integrity and compliance with licensing requirements.
• Regulatory authorities and law enforcement: where required by law or to prevent financial crime.
• Auditors and professional advisors: who are bound by professional confidentiality obligations.

All data sharing is carried out under contractual agreements that require the receiving party to maintain confidentiality and protect your data to a standard equivalent to this policy.

As a we1wi member, you have the following rights regarding the personal data we hold:

• Right of access: request a copy of the personal information we hold about you.
• Right of rectification: request correction of inaccurate or incomplete data.
• Right of erasure: request deletion of your personal data subject to legal retention obligations.
• Right to restrict processing: request limits on data processing in certain circumstances.
• Right to object: object to the processing of data for direct marketing purposes.

To exercise any of these rights, contact the we1wi support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

we1wi implements strong technical and administrative measures to protect your personal information from unauthorised access, loss, alteration or disclosure:

• SSL encryption on all communications between your browser and the we1wi server.
• Password protection through strong hashing algorithms — passwords are not stored in plain text.
• Internal access controls restricted to staff who require the data for their duties.
• Continuous system monitoring to detect any suspicious activity or intrusion attempts.
• A clear security incident response plan in the event of any data breach.

In the event of any security incident involving your personal data, we1wi will notify you within the stipulated timeframe and take immediate action to contain the impact of the incident.

we1wi uses cookies and similar tracking technologies to improve the user experience and understand platform usage patterns. The cookies used include:

• Session cookies: required to maintain your login session while browsing the platform.
• Preference cookies: store your preferred language and display settings.
• Analytics cookies: help us understand how users interact with the platform for improvement purposes.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the we1wi platform.

As we1wi operates under international licensing, your personal information may be processed or stored on servers located outside Malaysia. All such data transfers are carried out with appropriate contractual safeguards to ensure your data receives an equivalent level of protection.

We ensure that all parties receiving data across borders are bound by data protection agreements that meet the relevant international standards.

The we1wi platform may contain links or references to third-party websites. we1wi is not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of every website you visit.

This Privacy Policy applies only to the we1wi platform and does not cover any third-party websites or services you may access through external links.

we1wi reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or service improvements. Any significant amendments will be communicated to members via email or a notice on the platform.

The effective date of the latest version will be shown at the top of this document. Continued use of the we1wi platform after amendments are published is considered acceptance of the updated terms.